Click to Home
Go To Search
Social Services
In partnership with the community, we seek to improve the quality of life by providing services that support and protect families and individuals, and to encourage self-sufficiency and personal responsibility with compassion and respect.



  • Continued to reduce the number of applications pending over 30 days despite continued increase in new applications
  • Rearranged staff to better accommodate the growing caseload of individuals receiving SSI.

Child Support

  • Increased collections 2.5% over 2011 while the statewide increase was only .75%. 
  • Collected and disbursed $12,535,280.56. 

Workforce Development

  • Community Garden continued: In partnership with Probation, Youth Bureau, Youth Court, Ontario ARC, over 30 youth and adults worked in the garden.  The CG provided the Nutrition Kitchen with fresh vegetables and the Health Facility with fresh flowers.  Proceeds from our stand ($500) will provide “seed” for 2013’s crop. 
  • GED Attainment:15 of the 40 at-risk enrolled youth who lacked a high school diploma obtained their GED in 2012.   This success was cited in a recent program audit by the Workforce Investment Board.

Temporary Assistance

  • Obtained a $40,000 grant to combat day care fraud.  Between June and December, staff identified $31,298 in overgrants, with several cases still being assessed.
  • Maintained a low overdue rate for SNAP (Food Stamp) applications respite continued increase in new applications

Staff Development

  • Sat on the OCFS/Bureau of Training/OTDA Staff Development Advisory Committee.  This committee provides local input to state staff for new training initiatives and district needs.
  • Arranged and hosted a variety of training opportunities for staff. Topics included bullying, field and office safety, Bridges Out Of Poverty, vicarious trauma and communication skills, as well as coordinated all program-specific training for all DSS staff.


  • Evaluated each position within the department, developed a new organizational plan and redesigned the way the unit works
  • Identified appropriate team members and began the process of tracking foster care, protective and preventive cases individually in order to better understand how the child welfare cases are coded in order to maximize reimbursement from their multiple funding sources

Youth Bureau

  • Realigned funding strategies to address deficits/gaps identified with the WYFY needs assessment conducted with 250 youth and over 100 adults. 
  • Increased the capacity and sustainability to deliver Circle and Council programs to Ontario County youth by initiating training for 19 volunteers and staff who are committed to delivering one training annually over the course of the next three year.
  • Secured an Alternative to Detention Grant to improve assessment, supports and services to youth involved with the Ontario County Probation Unit. 


  • Coordinated the installation of 68 new computers.
  • Developed and implemented a new Employee Development Process


  • Foster care caseworkers made 97.8 % of their mandated home visits in 2012. This exceeds the state recommendation of over 90%.
  • Completed a record 20 adoptions in 2012 and certified eleven new foster homes.

Average Monthly Caseload

Average Yearly Applications Registered

Contact Us
Social Services
3010 County Complex Dr.
Canandaigua, NY 14424

Ph: (585) 396-4060
Other Ph: (877) 814-6907
Fx: (585) 396-4980

83 Seneca St.
Geneva, NY 14456

Ph: (315) 789-2841
Fx: (315) 781-2942
Info Advanced