Go To Search
Social Services
In partnership with the community, we seek to improve the quality of life by providing services that support and protect families and individuals, and to encourage self-sufficiency and personal responsibility with compassion and respect.


Reorganized staff to accommodate the shift of responsibilities resulting from implementation of the Affordable Care Act.

Staff maintained a sense of humor and an emphasis on customer service amidst the changing role of DSS in the health care arena.

Child Support
Increased the number of cases that have current child support orders to 92.5%.  The federal requirement is 80%.

Increased paternity establishment to 95.9%.  The federal requirement is 90%.

Workforce Development
The 2013 TANF Summer Youth Employment Program was the most successful program we have ever had!  Eighty-three (83) youth were placed in 33 public and private sector worksites with a 97% retention rate.  We exhausted all of the state funding with over 92% of the funds going into the pockets of the youth.  Sixteen youth were hired following the summer, many by their worksites.

Thirty-five (35) cash public assistance recipients provided 3,576 hours of service at 51 non-profit and municipality worksites through the Ontario County Day Reporting/Workfare Bus.  (This does not include the hours provided through the Probation Day Reporting Program.) 

Temporary Assistance
Completion and approval of new child care plan

Cleared backlog of waiting list for child care

Began opening new child care cases effective 4/13 and have doubled the caseload

Successfully applied for the child care fraud grant for second year

Staff Development
Participated on the OCFS/Bureau of Training/OTDA Staff Development Advisory Committee.  This committee gives input to the state on new training initiatives and local district training needs.

Conducted Orientation for eleven new employees hired in 2013.

Hosted “Criminal Minds, Criminal Behavior” for child protective and child welfare staff and “Professional Boundaries” for all staff.

Obtain funding to send five staff to the Bivona Summit on Child Abuse in Rochester and three staff to the Prevent Child Abuse Conference in Albany.

Organized the annual “Bridges Out Of Poverty” seminar which was attended by over 75 representatives from 27 County departments and community organizations.

Facilitated SUNY Albany setting up a portable computer lab on-site for specialized training for Services staff.

NY State Office of the State Comptroller audited the DSS administrative claims for 2011 and 2012.  Auditors identified $154,650 in potential unclaimed revenue.  The gross expenditures for these services from other County departments totaled over $4 million for the audit period. OSC auditors made recommendations for further maximizing our reimbursements. 

Youth Bureau
Increased the capacity and sustainability to deliver Circle and Council programs to Ontario County youth by initiating training for 19 volunteers and staff who are committed to delivering one training annually over the course of the next three year.

Secured an Alternative to Detention Grant to improve assessment, supports and services to youth involved with the Ontario County Probation Unit. 

Initiated and co-led a New Commissioner Orientation for eight new DSS Commissioners.

Spoke at the inaugural public meeting of Nowhere to Go, a local homelessness planning collaboration

Met with over 50% of the staff in Town Hall Meetings, in which all staff were encouraged to ask questions and offer their suggestions. 

Held six Medicaid update meetings for all staff potentially affected by the state takeover of Medicaid administration

Served on a state work group to revise the OCFS Child Fatality Review process

Spearheaded efforts to increase communication and interaction across Human Services departments by coordinating a “Penny War” in the spring and Spirit Week in the fall. Reaction to both events was very positive. These events collected over $2700 and more than 1100 food items for distribution to organizations in our community. 

Continued a staff exchange plan in which a number of staff were reassigned to other teams within Services. This promotes cross-training of caseworkers’ varying roles in the agency to better meet the needs of our clients. We also established two hybrid positions in which caseworkers from different teams share job duties across both teams. We will evaluate the success of this hybrid in 2014.

Average Monthly Caseload
Average Yearly Applications Registered

Contact Us
Social Services
3010 County Complex Dr.
Canandaigua, NY 14424

Ph: (585) 396-4060
Other Ph: (877) 814-6907
Fx: (585) 396-4980

83 Seneca St.
Geneva, NY 14456

Ph: (315) 789-2841
Fx: (315) 781-2942
Info Advanced (Contact Us)