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Office for the Aging

The Ontario County Office for the Aging is a human-service agency located at 3010 County Complex Dr. in Canandaigua, New York. 

Nestled in the Finger Lakes region, the county houses approximately 110,000 residents. The Office for the Aging serves people 60 years of age and older and their caregivers. The mission of this office is to provide advocacy, information, assistance, assessment, and referral.

New York Connects
Many of our services and programs are directly provided and some are provided through various contracts. New York Connects, a “Single Point of Entry” for long-term care services, is housed at this agency.

A “Single Point of Entry” offers a “one-stop shop” for consumers attempting to navigate the many aspects of the long-term care system.

Telephone interpretation service available.

NY Connects 
New York Connects Link

Calling one phone number, (585) 396-4040 or (315) 789-1321, will connect you with a representative who will assist you in maneuvering the long-term care system by giving assistance, direction, and support.

The long-term care system consists of nursing home, assisted living, and community-based home care.

The Fraud Corner

Scam alert:

The New York State Office for Aging has been made aware of a new robocall scam that attempts to lure older New Yorkers into providing their personal information over the phone. The voice on the robocall identifies itself as the New York State Office for the Aging and asks the individual answering the phone to  press a button if someone in the home is over 65 and would be interested in receiving a free Medic Alert pin and $3000 in coupons for food or other items.  

This is a SCAM. The New York State Office for the Aging does not give away items, money or coupons and will NEVER solicit personal information over the phone.

If you receive a similar call, you should HANG UP IMMEDIATELY.  Reports of financial scams should be reported to the Consumer Protection Division of the NYS Attorney General’s Office at 1-800-771-7755, the NYS Department of Financial Services at 1-800-697-1220 or the NYS Department of State (518) 474-8583.

Medicare scam: Caller pretends to be from the Centers for Medicare & Medicaid Services (CMS) or another government agency. Caller claims that new Medicare cards are being issued. To get yours, you need to verify information, including your Medicare number.

In reality, Medicare will never call and ask for personal information, such as a Medicare number, over the phone. Nor will Medicare email or visit your home unannounced to collect information that it already has.

And despite what these callers might suggest, there are no plans to issue new Medicare cards.

Remember - the toll-free number to report allegations of Medicare fraud and abuse is 1-877-678-4697.

Ontario County Office for the Aging Home Delivered Meal Program in Need of Volunteers

• Twenty Eight Hot Meal Routes
• Pickup and Delivery times fluctuate between 11 am and 1 pm (Clifton Springs Route 4 pm to 5 pm)
• Pick up sites dependent upon route
• Mileage reimbursement provided upon request
• Training provided including the AAA Driver Improvement Course
• Hot Meal available for volunteers
• Valid Driver’s License and current insurance required
• Volunteers deliver one day a week or as much or as little as desired
• Substitute Volunteers always needed
• Visit the Office for Aging Website at Office for the Aging for a registration form
• For more information contact Brenda Abel, Volunteer Coordinator, at 585-396-4577.

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Mission Statement
The Staff at Ontario County Office for the Aging are committed to enriching the lives of residents 60 years of age and older and their caregivers. We do this by providing services that support independent living and promote dignity and a positive quality of life.

Contact Us
Irene A. Coveny 

3010 County Complex Dr.
Canandaigua, NY 14424

Nutrition Kitchen
74 Ontario Street
Canandaigua, NY 14424

Ph: (585) 396-4040
Ph: (315) 781-1321

Monday - Friday
8:30 am - 4:30 pm
Info Advanced (Contact Us)