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Grievances Procedures
Patients who object to their treatment, or who have grievances with program policies, procedures, staff, or facilities, shall have the opportunity to communicate their concerns without being in jeopardy of reprisal. You are encouraged, but not required, to first discuss any complaints with your primary therapist. You have the right to speak to your therapist's supervisor or to the Director, whether or not you have spoken to your therapist first.

The supervisor or the Director must offer to meet with you within five working days of your request. If the grievance cannot be resolved by the therapist's supervisor, you may choose to take your grievance to the Director. If your grievance is not resolved to your satisfaction, or if for any reason the Mental Health Center does not offer you a face-to-face meeting, you may contact any of the advocacy groups listed under item #13 in the statement of "Patient Rights."

Grievances may be initiated by current and past patients. You may initiate grievances by phone, in person, or in writing. You will not be required to put your complaint in writing. You have the right to have an interested adult accompany you to any meetings with a therapist, a supervisor, or the Director.

Contact Us
Canandaigua Clinic
Main Office

Ontario County Mental Health Center
3019 County Complex Dr.
Canandaigua, NY 14424

Ph: (585) 396-4363
Fx: (585) 396-4993

Monday - Friday
8:30 am - 5:00 pm (and Monday evening until 8:00 pm)

Geneva Clinic
Ontario County Mental Health Center
83 Seneca St.
Geneva, NY 14456-3501

Ph: (315) 789-6706
Fax (315) 789-7761

Thursday and Friday
8:30 am - 5:00 pm
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