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Emergency Procedures

Most people who receive services from the Ontario County Mental Health Center do not need emergency services and do not experience any untoward events connected with their services. However, as a state-certified clinic, we are required to have a plan for emergencies and to provide you with the information on this form. Please speak to your therapist if you have any questions about this. 

  • During regular office hours: Call the clinic, tell the receptionist that this is an emergency, and ask to speak to your therapist. If your therapist is not available, a supervisor or another therapist will speak with you.
  • After hours: Call the Finger Lakes Comprehensive Psychiatric Emergency Program (CPEP) at Clifton Springs Hospital and Clinic at 315-462-0425 or 315-462-9561. Or call 911 and stay on the line until 911 answers.


Contact Us
Canandaigua Clinic
Main Office

Ontario County Mental Health Center
3019 County Complex Dr.
Canandaigua, NY 14424

Ph: (585) 396-4363
Fx: (585) 396-4993

Monday - Friday
8:30 am - 5:00 pm (and Monday evening until 8:00 pm)

Geneva Clinic
Ontario County Mental Health Center
83 Seneca St.
Geneva, NY 14456-3501

Ph: (315) 789-6706
Fax (315) 789-7761

Thursday and Friday
8:30 am - 5:00 pm
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