911

Register your cell phone, digital phone, TDD/TTY or "Magic Jack®" here to receive Hyper-Reach® community alert/notification messages for more info please read our press release here.

ONTARIO COUNTY 911 CENTER MISSION STATEMENT
The Ontario County 911 Center, a division within the Office of Sheriff, County of Ontario, will operate under the procedures and the mission statement of that office. In addition, the Ontario County 911 Center acknowledges that it exists to serve the emergency needs of all people residing in, working in, or traveling through Ontario County—as well as to serve the communications needs of the Police, Fire, and EMS
communities serving in the county. All requests for assistance, whether received via the 911-telephone system or the emergency radio system will be complied with in a professional and timely manner.

New 9-1-1 Center Construction Pics

**Alarm Companies** Click HERE for our on-line Alarm Response Data Form

**Businesses** Enter or update your emergency contact information here

Dialing "9-1-1" allows any County resident in need of emergency assistance, immediate access to the appropriate police, fire or ambulance agency.

The Ontario County 9-1-1 Center is located in the Sheriff's Office on Ontario Street in Canandaigua. Our area of responsibility encompasses all or part of 34 Fire Districts, 12 EMS Districts, 4 ALS providers, 1 City Police Department, The Sheriff's Office, The New York State Police, and 5 Village Police Departments. All wireline telephones (except the city of Geneva) and all wireless (cellular) calls are routed to our center.

In the event of an emergency that citizens need to be informed of, Ontario County 9-1-1 utilizes an outbound notification system called Hyper-Reach®. The system has been used to advise of water main breaks, lost children and dangerous conditions as well as many others. This system allows us to choose an address, address range or geographical area and send a message to everyone selected at a rate of 10,000 telephone numbers per hour. If you receive one of these calls, please just follow the directions given and do not call 9-1-1 unless you have an emergency or are directed to do so. The Hyper-Reach® system uses landline (wired) telephone numbers provided by the telephone companies that serve Ontario County. If you utilize a TDD/TTY or if you use a wireless (cell) phone, digital (VoIP) phone or a service like Magic Jack® and no longer have a "regular" wired home phone please consider registering your phone number here to receive these important messages.

Ontario County is comprised of 16 Towns (Bristol, Canadice, Canandaigua, East Bloomfield, Farmington, Geneva, Gorham, Hopewell, Manchester, Naples, Phelps, Richmond, Seneca, South Bristol, Victor and West Bloomfield); 8 Villages (Bloomfield, Clifton Springs, Manchester, Naples, Phelps, Rushville, Shortsville and Victor) and 2 Cities (Canandaigua and Geneva). There is all or part of 5 Finger Lakes within our boundaries (Hemlock, Canadice, Honeoye, Canandaigua and Seneca). Twenty-seven miles of the New York State Thruway traverses the northern portion of the county and includes four exits (42, 43, 44 and 45). There are 17 school districts in addition to two colleges, Hobart and William Smith College and Finger Lakes Community College.

The 2008 Annual Report includes statistics for the volume of calls handled, areas of concern, goals met in 2008 and goals set for 2009. Click here for the 2008 Report

In 2004 the Ontario County 9-1-1 Center was the first county 9-1-1 center to receive accreditation from the New York State Sheriff's Association. In 2008 our standards were once again reviewed and we were re-accredited for another 4 years.

Also in 2004 we were one of the frst two 9-1-1 centers in western New York to be able to locate cellular 9-1-1 callers. Numerous lives have been saved in the relatively short period of time that we have been able to do this.

Police, Fire EMS

General FAQ's | 911 FAQ's | Corrections FAQ's | Civil FAQ's | Civil Fees

General Links | Fire & EMS Links | Corrections Links | MRV Links