When should I NOT call 9-1-1?
  • Do not call 9-1-1 for routine questions (for example; "When is the power going to be back on?, or "How are the roads?" or "Do you know what time the parade is going to be?")
  • Do not call 9-1-1 to speak to a member of the Sheriff's Office or to obtain copies of police reports
  • Do not call 9-1-1 to inquire about the status of someone in jail
  • To request a police report or speak to a member of the Sheriff's Office, please call one of our non-emergency numbers
  • To inquire about someone in jail please call one of the non-emergency numbers listed below for the jail

Sheriff's Office Non-Emergency Numbers 

(585) 394-4560 

(800) 394-4560 

(585) 924-7750 

(315) 781-1200 

Ontario County Jail 

(585) 396-1800 

(315) 781-1966

Show All Answers

1. When should I call 9-1-1?
2. When should I NOT call 9-1-1?
3. Can I send a text to 9-1-1
4. What number should I call for routine matters?
5. How do I request a "Property Check" of my house/property?
6. How do I notify 9-1-1 that I have an alarm installed at my business or residence (etc) ?
7. How do I list emergency/after hours contact numbers for my business?
8. What should I do if I have a complaint about the way my call was handled?
9. What happens when I call 9-1-1 from my cell phone?
10. What if I accidentally dial 9-1-1?
11. What if I receive a community alert/notification from the 9-1-1 Center?
12. What should I expect when I call 9-1-1?