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Yes. Inmates in all housing have access to telephones daily. Hours of telephone use depend upon the inmate's housing assignment and/or behavioral status. Security and support staff cannot deliver or pass messages from home to inmates in the facility. Inmates are able to make outgoing telephone calls only. The inmate telephone system does not allow incoming telephone calls.
For more information, view the Inmate Telephone Service Guide for Friends and Family or Guía Español Teléfono
**Effective December 13, 2017, TeleVisit will add sales tax to each video visit. This tax will be itemized in your emailed session notification.
You may also be able to have a Video Visitation with an inmate
También puede ser capaz de tener una Visitación de vídeo con un preso
Volunteers are needed to assist Inmates with Life Skills and Community Transition. Some examples or need are; Art or Music therapy, Book Club, Access to Community Resources, Practice Interviewing, Spanish Culture and Goal Setting. If you have the experience, training, or feel you have the drive to help others, download and complete the (Volunteer packet and return it to the address as indicated. (Read the letter from Chief Corrections Officer Haskins first). Check out the Volunteer Handbookfor additional information.
From Geneva If you are coming from Geneva take State Route 5/US Route 20, west to County Road 47, approximately 8.5 miles from Ponderosa. Turn right on County Road 47 (sign for Hopewell Center) and travel for approximately 1.7 miles then turn left on County Road 46 (first left hand turn). Take County Road 46 for approximately 1.5 miles and County Complex Dr. will be on your left, turn in here and the Jail will be your second turn to the left.
From CanandaiguaTake State Route 5/US Route 20, east (also known as Eastern Blvd) to County Road 10 (Community Bank on the corner). Turn left on County Road 10, travel for approximately 0.8 miles to the flashing red light at County Road 46. Turn right on County Road 46 and travel approximately 1.5 miles and County Complex Dr. will be on your right, turn in here and the Jail will be your second turn to the left.
When you arrive at the jail you will be asked for your photo identification, name, address, employer/occupation, phone number and form of payment. If paying by credit card, your card will then be swiped thru the credit/debt card reader and the information on your card will be verified against your photo identification.
Money can be added to an inmate's account in one of three ways.
1 - In person at the kiosk located in the Jail Lobby
2 - Via US mail - Postal Money order ONLY - must be addressed to the Ontario County Jail, Commissary Fund, 3045 County Complex Dr. Canandaigua, NY 14424 c/o Inmates Name - See example below.
3 - Go to SMARTDEPOSIT.com. Create an account. Note: A handling charge will be assessed based on the deposit amount through SMARTDEPOSIT.com - Watch this short video for more information:
Address letters to:
3045 County Complex Drive
Canandaigua, NY 14424