Mental Health

COVID Mental Health

Important COVID-19 Changes

In light of the COVD-19 pandemic, and until further notice, the Ontario County Mental Health Center (OCMHC) will be operating under the President’s, Governor’s, and Public Health officials’ recommendations for social distancing. It is important for us all to remain physically and emotionally healthy during this time. We must all be a part of the solution to minimize the COVID-19 outbreak and spreading of the virus. 

We apologize for the reductions in services and we understand how difficult a situation this pandemic is for all of us. Your well-being is very important to us and will remain available to you. Please review the changes below:

  • OCMHC is working with a reduced staff and limited services at this time. 
  • The OCMHC Canandaigua office is open Monday through Friday: 8 am to 5 pm. Our Geneva office is closed until further notice; this location is not adequate for social distancing.
  • Phone calls received during the above business hours will be answered and triaged accordingly.
  • Clients with scheduled, in-person appointments should call OCMHC at 585-396-4363 to announce their arrival. You will then be asked to answer COVID screening questions by phone, before being cleared to enter the building. Please note that you will also be asked to complete a temperature check before the appointment.  
  • The majority of services will be offered either virtually using telehealth options, or by telephone. On-site telehealth appointments are also available (by appointment only) if clients have no internet or smartphone access. In-person services available as needed.
  • Referrals and discharges from hospital in-patient psychiatric units, hospital emergency departments, or other in-patient facilities will continue to be accepted with the understanding that face-to-face contact will be limited, and/or offered via telehealth/video conferencing or telephone communications.
  • Clinical staff will stay in contact with clients’ primarily with telehealth/video conferencing or telephone communications. 
  • Clients receiving medication interventions will continue to be provided with prescription refills and support; medical staff will remain in contact with those clients primarily via telephone communication or telehealth/video conferencing. 
  • One person is allowed in the clinic, or in the appointment at one time. Parents/guardians may attend with child clients; or may be asked to attend by phone or telehealth/video conferencing. 
  • Clients who receive injectable medications will be offered an in-person, scheduled appointment with medical staff. 
  • Support and interventions will continue to be provided to clients who are experiencing a crisis and/or who have urgent-emergency situations.
  • Social distancing (6 feet away) and face coverings are required at all times when you are in the building and in our offices. 

If anyone needs emergency services or emergency treatment during the COVID-19 pandemic please don’t hesitate to call 9-1-1 or go to the nearest hospital emergency department. 

The Clifton Springs Hospital and Clinic is located at 2 Coulter Rd, Clifton Springs, New York. The psychiatric team or CPEP can be reached at 315-462-1080.   

You can also call Lifeline at 2-1-1, or the National Suicide Prevention Hotline at 1-800-273-8255 for information or support. 

ABOUT THE ONTARIO COUNTY MENTAL HEALTH CENTER

The Ontario County Mental Health Center (OCMHC) provides evaluation, treatment and referral services to residents of Ontario County. Services are provided to children as young as age 5, and adults throughout the lifespan. Clinic services are confidential, except where confidentiality is prohibited by law.

Appointments

The majority of services will be offered either virtually using telehealth options, or by telephone. On-site telehealth appointments are also available (by appointment only) if clients have no internet or smartphone access. In-person services are limited, yet are available as needed. For new clients, please refer to “Starting Mental Health Treatment During COVID-19” section below for more details. Or, you can call the clinic at 585-396-4363.

Fees & Insurance

Fees are determined at the time of initial appointment. Health insurance is required in order to determine the appropriate patient responsibility portion of the fee. A sliding scale fee, based on your income, will be determined in order to cover services with are not reimbursed by insurance. Payment for services is requested at time of service. A payment plans can be arranged as needed. If you have no insurance, we will assist you in a referral to an Insurance Navigator to assist with applying for health insurance via the Affordable Care Act (visit healthcare.gov). Please note, OCMHC is funded by state aid, county tax revenue, and client fees. 

Mental Health Staff & Psychiatric Providers

The Ontario County Mental Health Center strives to provide the highest possible quality of service to Ontario County residents. The Center's clinical staff are all licensed professionals. The OCMHC staff works as a multidisciplinary team to provide quality care to its clients and families. 

Certification & Affiliation

The Ontario County Mental Health Center is operated by Ontario County and is certified as a clinic treatment program by the New York State Office of Mental Health (OMH). The Center's policies and procedures are reviewed and approved by OMH.

Parking

Please park in the smaller lot, on the left of the map, and come in the door on that side of the building!
 

STARTING MENTAL HEALTH TREATMENT DURING COVID-19

OCMHC is accepting new clients for outpatient mental health treatment services at this time. As of January 4, 2021, OCMHC will resume with a modified-version of Open Access for new clients at the Canandaigua Office only. (The Geneva office is closed until further notice.) 

  • You must be an Ontario County resident to be seen at this clinic. 
  • Open Access hours: 
    1. Mondays 8:00 am - 10:30 am
    2. Tuesdays 1:00 pm - 3:30 pm
    3. Thursdays 8:00 am – 10:30 am & 1:00 pm - 3:30 pm
  • We can see a limited number of people during Open Access hours. For this reason you may be asked to come back on another day if we are at full capacity for the day. 
  • Please try to arrive early to the parking lot for our Open Access sessions; bring your insurance card, and list of current medications. Please note that there could be a 2-hour wait until you are seen. 
  • Please do not walk into the clinic –only 4 people can be in the waiting area at one time for suitable social distancing. 
  • Call 585-396-4363 to announce your arrival and complete a COVID phone screen. Wait in your car until you are cleared to enter by staff. Please let us know if you came to clinic by public transportation or taxi/cab. 
  • You will be asked to complete a temperature check when you are cleared to enter. You will then be given paperwork to complete prior to the appointment. 
  • One person is allowed in the clinic or in the appointment at one time. Parents/guardians may be asked to attend by phone or telehealth/video conferencing. 
  • Of note, children under 12 years of age should not attend the first screening appointment. 

Struggling with COVID-19 related anxiety? Download a tool to help you build resilience during difficult times.: Click here to download 

Check out the video below to learn more about mental health and COVID-19


Need A Few Tips Talking To Kids About COVID-19?

Take a moment to watch the video below for practical tips for helping children cope in the ever-changing world of COVID-19. 

(Updated 5/1/2020)

Experiencing a Mental Health Emergency?

Call 9-1-1

Mental Health “warm line”

Individuals struggling with their mental health can call East House Affinity Place Warm line at 585-563-7470. You can talk to someone who understands what you are going through.

Across the state the 24/7 crisis support line is -1-800-273-TALK

Talk saves lives 7JPG

Free Youth Mental Health First Aid

Youth Mental Health First Aid is designed to teach parents, family members, caregivers, teachers, school staff, peers, neighbors, health and human services workers, and other caring citizens how to help an adolescent (age 12-18) who is experiencing a mental health or addictions challenge or is in crisis. 

To learn more about what Youth Mental Health First Aid is: Click here

(Updated 9/11/2019)

Talk or Text The Suicide Prevention Hotline Today!

Talk Saves Lives 6

You are NOT Alone!  Call us today!

  • Canandaigua Office: (585) 396-4363
  • Geneva Office: (315) 789-6706

(Updated 11/21/2017)

2-1-1 LIFELINE

Looking for services in Ontario County?

Call 2-1-1 or Click here


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#BeThere For Veterans!

On average 20 Veterans die by suicide each day, only six of those 20 were recent users of VA services. These startling statistics are part of the reason why Ontario County is proud to partner with the VA  to #BeThere for Veterans. 

To learn more, check out the video below.
(Updated 11/27/2017)

Mental Illness Is a Chronic Disease

Check out our silent movie below to learn more!

(Updated 8/15/2017)

Looking for Mental Health Services?

Ontario County Mental Health

  • Canandaigua office: (585) 396-4363
  • Geneva office: (315) 789-6706 

Services

The Ontario County Mental Health Center provides evaluation, treatment and referral services to residents of Ontario County. Services are provided to children as young as age 5, and adults throughout the lifespan.

Clinic services are confidential, except where confidentiality is prohibited by law.

Appointments

We do not have "Open Access" hours at this time due to the COVID pandemic. Please call the clinic at 585-396-4363 to find out about our intake process or to schedule an initial screening appointment.

We will have NO WALK IN visits at this time.

Temporary Hours of Operation due to COVID pandemic:
Monday, Wednesday, Thursday and Friday
8:00 am - 5:00 pm
Tuesday
8:00 am - 8:00 pm

Geneva Clinic – CLOSED until further notice due to COVID pandemic

Fees

Fees are determined at the time of initial appointment. Health insurance is required in order to determine the appropriate patient responsibility portion of the fee. A sliding scale fee, based on your income, will be determined in order to cover services with are not reimbursed by insurance. Payment for services is requested at time of service; payment plans can be arranged when necessary.

If you have no insurance, we will assist you in a referral to a Navigator to assist with applying for health insurance via the Affordable Care Act

(visit healthcare.gov).

The Mental Health Center is funded by state aid, county tax revenue and client fees.

Staff

The Ontario County Mental Health Center strives to provide the highest possible quality of service to Ontario County residents. The Center's clinical staff are all licensed professionals.

In collaboration with area universities, the center is a site for postgraduate teaching of mental health professionals.

Certification & Affiliation

The Ontario County Mental Health Center is operated by Ontario County and is certified as a clinic treatment program by the New York State Office of Mental Health (OMH). The Center's policies and procedures are reviewed and approved by OMH.


Parking

Please park in the smaller lot, on the left of the map, and come in the door on that side of the building!

Need a ride?

Click the RTS logo below for bus schedules:


RTS_bus_logo.png Opens in new window


Mental health stigma

Have you heard of the LGU? 

The LGU or Local Government Unit provides funds (federal, state and local) for community needs in the areas of  developmental disabilities, substance abuse and mental health.

Local community agencies receiving LGU funds include Ontario ARC, Clifton Springs Hospital’s Comprehensive Psychiatric Emergency Program or CPEP,  Council on Alcoholism and Addictions of the Finger Lakes, FLACRA, Finger Lakes Parent Network Inc., Lakeview Health Services, Mental Health Association, The Partnership for Ontario County (Clubhouse), and Unity House. 

Take a moment to check out the great work of these organizations!

Ontario ARC: Click here

Clifton Springs Hospital’s Comprehensive Psychiatric  Emergency Program or CPEP: Click here

Council on Alcoholism and Addictions of the  Finger Lakes: Click here

Finger Lakes Area Counseling & Recovery Agency (FLACRA): Click here

Finger Lakes Parent Network Inc.: Click here

Lakeview Health  Services: Click here

Mental Health Association: Click here

The Partnership for Ontario County  (Clubhouse): Click here

Unity House: Click here

(Updated 8/15/2017)