Patient Rights

Patients admitted to the Ontario County Mental Health Center are entitled to the rights defined below.
  • The confidentiality of patients' clinical records shall be maintained in accordance with Section 33.13 of the Mental Hygiene Law.
  • Note: The Mental Health Center will make every effort to protect the confidentiality of your records. Usually we do not release any information without your permission. In some situations, the state Office of Mental Health (OMH) or a court may require that records be released without your permission. We will attempt to notify you before we do this. We are required to report suspicions of child abuse and neglect. We will release confidential information in an emergency, if we believe this is necessary to protect you or someone else from physical harm. We are required to report certain accidents, injuries, or crimes to OMH. If Medicaid is paying for your services, the Department of Social Services may require a copy of your record during financial audits.
  • Patients have the right to an individualized plan of treatment and a right to participate, to the fullest extent consistent with the patient's capacity, in the establishment and revision of that plan.
  • Patients have the right to a full explanation of the services provided, and these services shall be described in the treatment plan.
  • Participation in treatment at the Ontario County Mental Health Center is voluntary, and patients are presumed to have the capacity to consent to such treatment. The right to participate voluntarily in, and to consent to, treatment shall be limited only to the extent provided by law, or to the extent that a patient engages in conduct which poses a risk of physical harm to the patient or to others.
  • While full participation in treatment is important, a patient's objection to any part of the treatment plan shall not, in and of itself, result in the patient's termination from the program, unless such objection renders the patient's continued participation in the program clinically inappropriate or would endanger the safety of the patient or others.
  • Patients shall be assured access to their clinical records, consistent with Section 33.16 of the Mental Hygiene Law.
  • Patients have the right to receive clinically appropriate care and treatment that is suited to their needs and that is skillfully, safely, and humanely administered, with full respect for their dignity and personal integrity.
  • Patients have the right to receive services in a manner that will assure non-discrimination.
  • Patients have the right to be treated in a way that acknowledges and respects their cultural environment.
  • Patients have the right to a maximum amount of privacy consistent with the effective delivery of services.
  • Patients have the right to freedom from abuse and mistreatment by employees.
  • Patients have the right to be informed of the provider's patient grievance policies and procedures, and to initiate any question, complaint, or objection accordingly. (See Grievance Procedure, below.)
  • Patients have the right to access any of the advocacy groups listed below:
Commission on Quality of Care for the Mentally Disabled
1-800-624-4143

Protection and Advocacy for Mentally Ill Individuals Program
1-716-847-0650

NAMI - New York State
1-800-950-3228

New York State Office of Mental Health
1-800-597-8481