Health Insurance Counseling

Health Insurance Information Counseling and Assistance Program (HIICAP)


Health Insurance Information Counseling and Assistance Program is available to Ontario County Medicare beneficiaries and/or their caregivers. Counselors certified by New York State provide information to help you make informed decisions regarding health insurance issues.

How Can The Counselor Help Me?


Counseling focuses on your specific situation during a one-on-one confidential session. This can be in the office or in your own home.

HIICAP can help you:
  • Understand the Medicare prescription drug benefit (Medicare Part D) and how to select the best plan
  • Understand low-income subsidy programs, including "Extra Help" and Medicare Savings Program (MSPs)
  • Find ways to pay for your prescription drugs or medical equipment
  • Understand and apply for EPIC (Elderly Pharmaceutical Insurance Coverage)
  • Choose between Medicare and Medicare Advantage plans including HMOs, PPOs, Private Fee for Service (PFFs), Special Needs Plans and Medical Savings Accounts
  • Understand Medicare rules and your medical bills
  • Report possible Medicare fraud or abuse
  • Appeal a decision by Medicare, your managed care provider or other health insurance company
  • Discover ways to fill in Medicare's gaps
  • File an insurance claim and deal with paperwork
  • Learn about prevention and screening coverage that keeps you healthy and helps detect issues early
  • Explore all of your options to find the most comprehensive coverage that meets both your physical and financial needs


What Is The Cost?


There is no charge for this service. However, contributions are accepted and will be used to enhance our program.

How Do I Access The Program?


Call the Office for the Aging and ask to set up an appointment with an Insurance Counselor.

Counselors are seen by appointment only.
Call (585) 396-4040 OR (315) 781-1321