Office for the Aging

The Ontario County Office for the Aging is a human-service agency located at 3019 County Complex Dr. in Canandaigua, New York.  Nestled in the Finger Lakes region, the county houses approximately 110,000 residents. The Office for the Aging serves people 60 years of age and older and their caregivers. The mission of this office is to provide advocacy, information, assistance, assessment, and referral.
To learn more about our office please visit our About Us page.

***Special Announcements***

Social Security Benefits Will be Paid On Time
and Other Updates Related to the COVID-19 Pandemic

Andrew Saul, Commissioner of Social Security, reminds the public that Social Security and Supplemental Security Income (SSI) benefit payments will continue to be paid on time during the COVID-19 pandemic. The agency also reminds everyone to be aware of scammers who try to take advantage of the pandemic to trick people into providing personal information or payment via retail gift cards, wire transfers, internet currency, or by mailing cash, to maintain Social Security benefit payments or receive economic impact payments from the Department of the Treasury.

“Social Security will pay monthly benefits on time and these payments will not be affected by the COVID-19 pandemic,” Commissioner Saul said. “I want our beneficiaries to be aware that scammers may try to trick you into thinking the pandemic is stopping or somehow changing your Social Security payments, but that is not true. Don’t be fooled.”

The Department of the Treasury will soon provide information about economic impact payments under the recently enacted law, the Coronavirus Aid, Relief, and Economic Security Act, or CARES Act. Treasury, not Social Security, will be making direct payments to eligible people. Please do not call Social Security about these payments as the agency does not have information to share.

The agency continues to direct the public to its online self-service options whenever possible. Local offices are closed to the public but are available by phone. People can find their local field office phone number by accessing the Field Office Locator.

To allow available agents to provide better phone coverage, the agency is temporarily changing the National 800 Number hours starting on Tuesday, March 31, 2020. The hours will change from 7:00 a.m. to 7:00 p.m. local time to 8:00 a.m. to 5:30 p.m. local time. The agency is experiencing longer than normal wait times on the 800 Number and asks the public to remain patient, use its online services at, or call their local office.

Please visit the agency’s COVID-19 web page at for important information and updates.

To get more Social Security news, follow the Press Office on Twitter @SSAPress.

The Public Health Department is recommending all Ontario County residents with medical conditions and who are 60 years of age and older, should stay out of public places, unless it is absolutely necessary. When possible, this population should try to have others do their shopping, and other errands, so that they are not putting themselves at increased risk for exposure to the 2019 Novel Coronavirus that causes Covid-19 disease. It is also recommended that all health care appointments that are not urgently required be rescheduled for after April 30, 2020---a date that is subject to change. It is hoped that diligent social distancing by this population of county residents will go far to keeping the Covid-19 infection rate at a level that will not overload the health care systems of not only Ontario County but the entire region.

Please feel free to reach out to Ontario County Public Health if you have any questions or concerns. 585-396-4343

The Office for the Aging is here to help with the needs of older adults age 60 or over in Ontario County. We can arrange for a home delivered meal, grocery shopping or some other needs. We even have some toilet tissue available. Please call our NY Connects program if an older adult needs help.

We also have volunteers willing to make telephone reassurance calls to isolated older adults.

Check our website for resources available and regular updates

Call 585-396-4047 or 585-396-4040

How The Office for the Aging is Responding COVID-19

COVID-19 is having a dramatic impact on our lives and services.
I want to share with you what the Office for the Aging is doing during this time of uncertainty and crisis.

The Office for the Aging is continuing to provide services. However, we will not be seeing our clients in the office or making home visits. Our staff will provide many of our same services like insurance counseling, assessments, information and referrals over the phone.

We have shut down most of our Community Dining Sites but we have a Grab & Go site in Clifton Springs which is available to the residents of Spa Apartments only. We also have a Grab & Go site at Lyceum Heights in Geneva which is open to seniors in Geneva as long as they call OFA to register first.

We are continuing to deliver meals to older adults. People are asking if it is safe to receive a meal from our volunteers. We have provided gloves for our volunteers and have asked them to frequently clean their hands and to keep their distance as much as possible.

OFA is following the guidance of global health experts at the World Health Organization (WHO) and U.S. Centers for Disease Control (CDC) on preventing the spread of the COVID-19 virus. We are reminding our employees and volunteers about frequent hand washing, and we are regularly cleaning and disinfecting our vehicles, facilities and equipment. We are asking our drivers, volunteers, food service and office staff to stay home from work if they feel sick.

As this situation is evolving rapidly and operations may change again in the future please be sure to visit our website or call for updated information.
Our teams are working to continue to serve the community of older adults, while trying to keep our employees and clients safe.

Open Food Pantries COVID-19 Emergency

Grocery Deliver Fact Sheet

Pharmacy Delivery Fact Sheet

How to Use Instacart Tutorial

Director’s Message Spring 2020

CDC COVID-19 Webpage: This information is being updated asmore material is developed.

Video for older adults: COVID-19: What Older Adults Needto Know

Information for People at Higher Risk and SpecialPopulations:

Guidance for home care and caregivers

2020 Seniors of theYear Awards Nomination Form

Each year Ontario County Office for the Aging Advisory Council selects older adultsto honor at a special award ceremony. The purpose of this award is toacknowledge seniors who have madea significant contribution during the past year and/or given outstanding serviceto other seniors in Ontario County.  All eligible nominees will berecognized and receive an award certificate. Nominations due by April 13, 2020.

Job Opening Notice: Food Site Aide, part-time in Clifton Springs


 Social Security Newsletter


Got an Hour?

 Call Tammy, Volunteer Coordinator

 for volunteering opportunities!


 Current Senior Newsbeat Newsletter


The Fraud Corner

New York State Office for the Aging Issues Guidance Against Government Grant Scams

Inspector General Warns About New Social Security Benefit Suspension Scam



For the most recent and up to date news on fraudulent activities, please visit our Scam Alerts page.

How Do I Get Help?

By calling NY Connects or Office for the Aging at 585-396-4040 or 315-781-1321.

NY Connects Logo Opens in new windowNew York Connects, a "single Point of Entry" for long-term care services, is a program of the Ontario County Office for the Aging.

It offers a "one-stop shop" for consumers attempting to navigate the many aspects of the long-term care system.

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