Office for the Aging

The Ontario County Office for the Aging is a human-service agency located at 3019 County Complex Dr. in Canandaigua, New York.  Nestled in the Finger Lakes region, the county houses approximately 110,000 residents. The Office for the Aging serves people 60 years of age and older and their caregivers. The mission of this office is to provide advocacy, information, assistance, assessment, and referral.
To learn more about our office please visit our About Us page.

***Special Announcements***

Join the Conversation

"Age Friendly" communities become great places for all ages by adopting such features as safe walkable streets, diverse housing and transportation options, expanded access to key services and opportunities for all residents to participate in community activities.

 Ontario County received an Age Friendly planning grant from New York State and would like to start a commuity conversation with elected local and county officials, citizen planners, residents, health and human service agencies, and housing experts on this initiative.


Virtual Event



Esther Greenhouse Profile Photo Opens in new window

"Creating Thriving Communities: From Vision to Reality"

Led by Esther Greenhouse

Friday, December 4, 2020
 10:00 am - 12:30 pm


Esther Greenhouse is a catalyst for positive change through design. Esther is a built environment strategist and environmental gerontologist. People, places, communities, and organizations benefit from her expertise in the impact of the built environment on people across the lifespan, especially older adults. Considered a visionary for her unique and beneficial perspective, Ms. Greenhouse is the creator of the concept "Enabling Design" - a powerful approach to design and planning which harnesses the features of the built environment to enable all people to thrive. As a consultant for  AARP International, she is creating a quantum leap in Age Friendly housing and multi-generational communities through her facilitation and development work. Ms. Greenhouse also serves as the Strategic Director for one of four NYS funded Age Friendly Centers for Excellence. At Cornell University, she is shaping the field as an industry scholar for the Cornell Institute for Healthy Futures and an adjunct lecturer in the department of Design & Environmental Analysis. She contributes to successful community planning with workshops and consulting nationwide, and co-authored the American Planning Association's Aging in Community Policy Guide.

Register in advance for this event by clicking this link:


Creating Thriving Communities: From Vision to Reality Zoom Meeting

After registering, you will receive a confirmation email containing information about joining the meeting.

2020 Gift Giving Tree

We need your help bringing holiday cheer to older adults in Ontario County. 

Each year the Ontario County Office for the Aging has decorated a holiday tree in our lobby with ornaments containing the wishes of our community seniors in need. This program provides the opportunity for individuals or groups to purchase a gift for an older adult who may be alone for the holidays. This year, in light of COVID-19 precautions, our tree has gone virtual! 


Participating in our new online giving is easy. Go to this link on the Ontario County website: , click on an ornament and it will give you the wish list of an older adult.  

We still have many seniors waiting for a gift.


Gifts that are frequently requested are slippers, blankets, sheet sets, socks, towels, pillows, comforters, chocolates, cookies, stamps, gift cards and pet treats. Gifts are to be returned to the Office for the Aging by December 9th to ensure delivery by the holidays. If you are unable to go virtual, please call Tammy at 585-396-4046 for assistance.



Community-Wide "Drive Thru" Coronavirus Food Assistance Program

November and December 2020 schedule

How to Use Medicare Plan Finder Step by Step

Social Security Announces 1.3% Benefit Increase for 2021


Need Help? 

NY Connects Helpline - Call 585-396-4047 for help connecting to all kinds of resources. If you have a question or problem, call us.

Home Delivered Meals: If you  are age 60 or older call for an assessment to receive  either hot or frozen meal  from our Meals on Wheels program.  Our Meals on Wheels staff and volunteers are required to wear face masks and gloves while delivering your meal. They are also practicing social distancing.

Congregate Meals (Community Dining Program): This program is closed until further notice. We have opened  Grab n Go sites at the Spa Apartments in Clifton Springs and  Lyceum Heights in Geneva. However, you must be a resident of those apartment buildings to participate.  We also have a Grab n Go site in Honeoye at the United Church of Christ on Tuesdays and Thursdays. Please call to reserve a meal. Former participants of our congregate meal sites can get a home delivered meal, if they desire.

Health Insurance Counseling:  We are still providing health insurance counseling on Medicare, Medicare supplement or Advantage plans, Medicaid, MSP over the telephone or over the web.

Medicare 101 Workshops: Are being offered by webinar or telephone conference, call the office for more information. We also started in-person workshops with social distancing. 

EISEP: Home care services for middle income older adult and case management is still available. A comprehensive assessment is conducted over the telephone. This service is for frail older adults struggling to perform activities of daily living. A financial assessment is also required as there may be a cost share required for the home care services.

Caregiver counseling and support are still being offered by phone. There are many on-line services available from the Alzheimer’s Association or the Finger Lakes Caregiver Institute for caregivers of those with dementia. Call NY Connects for information. We also have respite services for those caring for older adults. 

Tai Chi: We are offering a class on-line through Zoom. Call to register for a class .

Other Resources

Find a COVID Testing Site Near you

Emotional Support Line Helpline 1-844-863-9314 - The NYS Office of Mental Health (OMH) opened this Helpline to assist New Yorkers who are overwhelmed by the anxiety caused by the COVID-19 crisis. The COVID-19 pandemic is creating chaos in the lives of so many people, it is especially important to  know that the Helpline is here to provide assistance, referrals to services, and a person you can talk to if you’re feeling overwhelmed.”

Know the Symptoms

 The CDC has updated the list of COVID-19 symptoms. The updated list of symptoms includes cough, shortness of breath, or at least two of the following:

  • fever
  • chills or repeated shaking with chills
  • muscle pain
  • headache
  • sore throat
  • new loss of taste or smell

Guidance on Face Masks

Cloth face coverings fashioned from household items or made at home from common materials are recommended. Surgical masks and N-95 respirators are critical supplies that must continue to be reserved for healthcare workers and other first responders.

When wearing cloth face coverings:

Wear it whenever you go out in  public

Make sure that it fits snugly and covers your nose and mouth

Change it frequently and launder it when soiled or wet

Do not become complacent with other protective measures

Do not touch the cloth covering or your face

Continue to be vigilant with thorough and frequent hand washing by using soap           and water, or alcohol-based hand sanitizer of 60%+ alcohol.

 Practice respiratory etiquette and cover your coughs or sneezes

 Practice social distancing – even when wearing masks

 Stay home and help flatten the curve!

Legal Assistance of Western New York

Open Food Pantries COVID-19 Emergency

Grocery Delivery Fact Sheet

Pharmacy Delivery Fact Sheet

How to Use Instacart Tutorial

 Social Security Newsletter

Got an Hour?

 Call Tammy, Volunteer Coordinator

 for volunteering opportunities!



The Fraud Corner

New York State Office for the Aging Issues Guidance Against Government Grant Scams

Inspector General Warns About New Social Security Benefit Suspension Scam



For the most recent and up to date news on fraudulent activities, please visit our Scam Alerts page.

How Do I Get Help?

By calling NY Connects or Office for the Aging at 585-396-4040 or 315-781-1321.

NY Connects Logo Opens in new windowNew York Connects, a "single Point of Entry" for long-term care services, is a program of the Ontario County Office for the Aging.

It offers a "one-stop shop" for consumers attempting to navigate the many aspects of the long-term care system.

Telephone interpreter